Frequently Asked Questions

Do I need an account to order?

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account, you’ll save time at checkout and easily access past orders.

What are the shipping costs?

We offer free shipping on orders over $129 Australia-wide. Orders under this threshold are charged a flat rate calculated at checkout.

How long will my order take to arrive?

Orders are usually dispatched within 1–2 business days. Delivery takes 2–7 business days depending on your location in Australia.

Do you ship internationally?

Yes, we ship internationally using Australia Post.

Delivery times vary depending on the destination, but typically take between 5 to 14 business days.

Are your products vegan / gluten free / organic?

Many of our products are vegan, gluten-free, and/or organic. Check the product listing for dietary tags and certifications.

How do I use a discount code?

You can enter discount codes at the checkout page. Only one code can be used per order unless otherwise stated.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and Afterpay.

All transactions are secure and processed in Australian Dollars (AUD).

Where are your products shipped from?

All orders are packed and shipped from our warehouse in New South Wales, Australia.

This ensures fast dispatch, reliable delivery, and support from our local team.