Click & Collect

Local pickup for eligible Eco Traders orders.

Eco Traders is an online-only store, but eligible orders can be collected locally through our sister business, BuyNatural, in Woy Woy NSW.

Choose Click & Collect at checkout where available, wait for your ready notification, then collect once your order is confirmed for pickup. Exact pickup details are provided after checkout.

Online-only store Woy Woy NSW pickup Ready notice before collection
Contact support Shipping policy

How it works

Click & Collect in 4 steps.

  1. Shop online as normal and add your items to cart.
  2. Select Click & Collect at checkout if it is available for your order.
  3. Place your order and wait for your Ready for collection email or SMS.
  4. Bring your confirmation when you collect your order.

What to expect

Useful details before you head out.

  • If something in your order is unavailable, we will contact you with options before collection where possible.
  • Exact pickup instructions are provided after checkout to keep collection handling clear and accurate.
  • Please do not come to collect until you receive the ready notification.
  • For higher-value orders, ID may be requested for verification.

Need help?

Questions before or after checkout?

If you are unsure whether your order is eligible, need help changing an order, or cannot find your ready notification, contact our support team.

Helpful links

Related support pages.

Support Contact us Policy Shipping Policy Policy Returns & Refunds Orders Track my order

Common questions

Answers that help before you contact us.

Why don’t I see Click & Collect at checkout?

Click & Collect appears only when your order and cart contents are eligible. If it does not appear, choose standard shipping or contact us if you need help.

Can someone else collect my order?

Yes. Forward them the order confirmation and make sure they can confirm the order name or number. For higher-value orders, we may request ID verification.

How will I know when my order is ready?

We will send a ready notification by email or SMS once your order is packed and available for collection. Please wait for that message before coming to collect.

Do you publish the pickup address on this page?

No. Exact pickup instructions are provided after checkout to keep pickup handling clear and reduce confusion between Eco Traders and our pickup partner location.

What if an item in my order is unavailable?

We will contact you with the next best options, such as a suitable alternative, a refund for that item, or store credit where appropriate.