Auto-Deliver & Subscriptions

Set up Auto-Deliver on eligible products, save automatically, and adjust your schedule when it suits you. Flexible recurring delivery without unnecessary friction.

This page explains how recurring delivery works, when you are charged, how to skip or pause, and where to go if you need help managing your subscription.

Flexible recurring delivery Pause, skip or cancel before renewal Helpful support if you need it

Manage subscription Contact support

How it works

A simple recurring-delivery setup.

Select Auto-Deliver on an eligible product page.
Choose the delivery frequency that suits how often you use the product.
Complete checkout as normal using your preferred payment method.
Manage future renewals from your reminder email or account-linked subscription portal.

Why many shoppers use it

Useful for products you buy again and again.

Reduces the chance of running out of products you use regularly.
Keeps repeat ordering simpler for pantry, wellness and everyday essentials.
Lets you adjust, skip or cancel when your timing or usage changes.
Works well for customers who want convenience without lock-in complexity.

Billing & renewals

What happens before you are charged.

We charge your saved payment method on the renewal date for your next subscription order. Before that happens, you receive a reminder email so you can review what is coming, skip the cycle, pause, or cancel if needed.

If the product price or subscription offer has changed since your last order, the current subscription price at the time of renewal will apply.

Shipping & delivery

Subscription orders ship like regular orders.

Auto-Deliver orders are processed and shipped using the same standard fulfilment flow as normal orders. Shipping rates, free-shipping thresholds, and delivery timing depend on the current order value, location and service available at checkout.

Heavy or bulky items may still attract carrier-calculated shipping where applicable.

Manage your subscription

Change, skip or cancel when your needs change.

Use the link in your subscription emails or the customer portal to update frequency, skip a renewal, pause, swap eligible items, or cancel. Changes apply to future renewals and need to be made before the cut-off shown in your reminder email.

Manage subscription Need help? Contact support

Helpful links

Related support pages.

Orders Track my order Policy Shipping Policy Policy Returns & Refunds Support FAQs

Common questions

What shoppers usually want to know.

Can I skip a subscription order?

Yes. You can skip a cycle before the renewal cut-off shown in your reminder email or subscription portal.

Can I cancel Auto-Deliver at any time?

Yes. You can cancel before the next renewal is processed. Cancellation affects future subscription orders, not orders already charged.

Will I get a reminder before I am charged?

Yes. We send a reminder before renewal so you have time to review or change your next order.

Can I change the delivery frequency?

Yes. If the product supports more than one frequency, you can update the interval in the subscription portal before the renewal cut-off.

Do subscription orders get free shipping?

Subscription orders follow the same shipping rules as regular orders, including the current free-shipping threshold where applicable.

What if I need help managing my subscription?

Contact our support team if you cannot access the portal, are unsure what your next renewal includes, or need help making a change.